Privacy Policy & Cookies

Privacy Policy & Cookies

We are committed to protecting your privacy and do not pass on any information to other parties. Please read on for more details about our privacy policy.

Your consent

By using our site, you consent to the collection and use of information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Your personal information may be used by us to notify you about important functionality changes to our site, new services and special offers we think you'll find valuable. If you would rather not receive this information, please send a blank e-mail with unsubscribe in the subject line to enquiries@whitelock.co.uk.

Why we need this data and what do we do with it?

When you submit an enquiry, we may ask for your name, address and e-mail address so we can administer the request and reply to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the site. We may also use the information we collect to occasionally notify you about important functionality changes to the site, new products, services and special offers we think you'll find valuable. If you would rather not receive this information, please send a blank e-mail with unsubscribe in the subject line to enquiries@whitelock.co.uk.

Data Protection

Whitelock & Co comply with the terms of the Data Protection Act 1998. We are registered with the Information Commissioner's Office (ICO) as a data controller.

We regularly collect statistics about sales, customers and traffic patterns for our website and on behalf of our Clients. This data will not include any information that could indentify individual visitors to our sites.

Under EU and UK data protection law, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Will we disclose the information we collect to outside parties?

We do not sell, trade or rent your personal information to others. We may use your details to send you marketing information using trustworthy third parties, but you can tell us not to by sending a blank e-mail with unsubscribe in the subject line to enquiries@whitelock.co.uk.(If you use more than one e-mail address to shop with us, send this message from each e-mail account you use.) Also, we may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

Cookies

Cookies are small text files placed on your computer which collect anonymous information that will help us understand visitors’ browsing habits on our website, for example to compile statistical reports on website activity, e.g. number of visitors and the pages they visit. We do not use cookies to track your use of the internet after you leave our site, nor do we store any personal information that others could read and understand. On the Whitelock & Co website we only use session cookies which are temporary and are deleted as soon as you close your browser.

Please note that some parts of our website may not function properly if you reject cookies.

We DO NOT use any of the following cookies:

  • Advertising cookies – these are set on websites by ads such as banners
  • Flash cookies – these are set by Flash objects to track behaviour on site
  • Marketing cookies – these are set by promotional activities such as search marketing or email campaigns
  • Social cookies - These are cookies which are set by third-party social media site add-ons which allow you to share website content.
  • Persistent cookies – these are stored on your computer until they expire or you remove them.

Accepting or rejecting cookies

You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it.

Further information about cookies

You may wish to visit www.aboutcookies.org which contains comprehensive information on how to accept or refuse cookies as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.